Shipping Policy – AgoAleYourGuide

Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

• We work with reliable couriers to ensure safe and timely delivery.

• Estimated delivery times:

  • Italy: 2–5 business days

  • Europe: 5–10 business days

  • Worldwide: 10–20 business days (depending on destination and service chosen)

Shipping Costs

• Shipping fees are calculated at checkout based on destination, weight, and parcel size.

• For orders over [insert threshold, e.g., €100], shipping within Italy is free.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.

Customs Duties & International Taxes

• For shipments outside the European Union, customs duties, local taxes, or import fees may apply. These costs are the responsibility of the customer.

Delays & Delivery Issues

• We are not responsible for delays caused by the courier or by unforeseen circumstances (strikes, customs delays, natural events).

• If your order has not arrived within the expected timeframe, please contact us within 7 business days from the estimated delivery date.

Contact Us

For any questions about shipping or order issues, you can reach us at:
📧 agoealelatuaguida@gmail.com
📞+356 99358662